Frequently Asked Questions
Everything you need to know about styling your home with Bouclair.
What are your shipping rates and delivery times?
We offer standard shipping across Canada and the US. Delivery times typically range from 3 to 7 business days depending on your location. Shipping costs are calculated at checkout based on the size and weight of your order.
Can I return an item if it doesn't fit my space?
Yes, we accept returns within 30 days of purchase for most items in their original condition and packaging. Please note that custom orders and final sale items are not eligible for return.
Do you offer a Buy Online, Pick Up In-Store (BOPIS) option?
Absolutely! You can select 'Store Pickup' at checkout to collect your items from your nearest Bouclair location for free. You will receive an email notification once your order is ready.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal and Bouclair gift cards.
How can I track the status of my home furniture delivery?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Does Bouclair offer design advice or consultations?
We love helping you create your dream home! Visit our blog for the latest trends or speak with one of our in-store associates for personalized styling tips and product recommendations.